Legal
Privacy Policy
How we protect and use your personal information.
At Zinora Tours, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you book a vehicle or use our mobility services.
1. Information We Collect
To provide our rental and mobility services, we collect necessary personal information, including:
- Full name, home address, and contact details (email, WhatsApp).
- Passport copies and driving license details.
- Flight arrival/departure details.
- Payment and billing information.
2. How We Use Your Data
Your data is used strictly for operational purposes:
- To confirm and manage your vehicle reservation.
- Permit Processing: To submit applications on your behalf to the Sri Lankan Department of Motor Traffic or the Automobile Association of Ceylon for your temporary driving permit.
- To process payments and refund security deposits.
- To contact you regarding your booking or in case of emergencies.
3. Data Sharing
Zinora Tours does not sell, rent, or trade your personal information to third parties for marketing purposes. Your information is only shared with:
- Sri Lankan government authorities (only as required for driving permits or in the event of a traffic violation).
- Secure third-party payment gateways to process your transactions.
4. Data Security
We employ strict security measures to protect your digital data. Passport and license copies are stored securely and are only accessed by our reservations team for the purpose of verifying your booking and processing your permits.
5. Contact Us
If you have any questions about how your data is handled, please contact our support team: